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NIȽ TU,O is committed to providing quality service to our children, youth, families, and the communities we serve. Our clients can expect to be treated in a fair, honest, open, and accountable manner in accordance with Coast Salish worldview and principles of delivering care.
We are always looking for feedback; whether you’d like to give a compliment or file a complaint.
It’s easy! Just scroll down and click the file a compliment button.
Contact us and ask to speak with a NIȽ TU,O Community Services Manager or our Executive Director (ED). The Manager or the ED will gather the details of your complaint and determine if your complaint can be resolved using the NIȽ TU,O complaints process.
If your complaint fits within the complaints process you can decide to work with the Manager or ED to find a resolution in a step-wise process by:
First: trying to resolve your complaint by speaking directly with the involved staff member and if you are not satisfied with the outcome
Second: meeting with the involved staff member and the ED and/or Manager to try and find a resolution.
If your complaint cannot be resolved with the agency staff you can request that the matter be referred to a Review Authority (RA) from the Ministry of Children and Family Development (MCFD) to conduct an administrative review of your complaint. In fact, an administrative review can be requested at any time as an alternative to the complaint process before, during or after engaging with staff to find a local resolution.
Anyone who receives, or thinks they should receive, services from NIȽ TU,O can make a complaint. A person making a complaint can ask another person to support them such as a friend, family member or advocate.